At A Glance

NH EASY Chat

 

About This Page

This is the first page you see once you have signed in to your NH EASY account. It provides important account information and serves as the “gateway” to all other features of your account.

 

Navigation

The information on the left side of each screen is to help you quickly and easily go to the various screens available in your account. The screens available are based on program eligibility, as well as the account type of the logged in user. Users that are the designated casehead can see all applicable pages, as well as the information of all case members. Users that are not the casehead, but have been open for the Granite Advantage Health Care Program within the last 6 months, will have limited access. The screens available are:

At a Glance – This page is the first screen you see when you log into your account.  It gives a high-level summary of your case.  It looks different based on the status of your case.

Authorized Representatives – This page displays the individuals that you have told us are authorized representatives for you.

Benefits – This page will give you specific information about the benefits you receive from our various Cash, Medical Assistance, SNAP, Child Care or Medicare Beneficiary Programs. Please note that this page will only be available if the logged in user is the casehead.

NHEP Work Program – This page is only available when the case is open or pending for FANF Cash Assistance, or has closed for FANF Cash within the last 6 months. Please note that this page will only be available if the logged in user is the casehead.

Notices – The notices page is where you go to read the notices you have received from DHHS. Please note that this page will only show notices specifically for the logged in user if this is an Individual, non-casehead, account.

Documents – The Documents page has three functions:

Upload Proofs – for DHHS to act on

Upload History – to see a list of the proofs you have already uploaded

Document History – to see a list of all of the documents DHHS has related to your case and any active member of your case

Account History – This page provides you with a list of all of the “Applications” you have submitted via NH EASY Gateway to Services. This includes applications (both new applications and reapply) as well as redeterminations, add benefits, and change reports. You are able to view and print out the summary of these applications as well as the "proofs needed" list from each of these actions.

Get in Touch – This page displays the address to mail your documents to, along with District Office information. If your case involves long term care services, it will also display the name of the worker processing your long term care application.

Security Settings – On this screen you can change your password, security questions, and security image.

Contact Information – This is the page where you can update your contact information such as e-mail address and phone numbers. In addition, you can opt in and out of receiving email notifications and/or receiving text messages from DHHS.

Need Help? – This section provides you with information on how to contact us.

 

Status of Your Case or Application

Your NH EASY account will look different depending on the circumstances of your case.  Select the link below that best describes your circumstances to find an explanation of the sections you will see on this page.

 

Open Case

The first section of the page displays actions that you may want to take. These are shown with an icon and an explanation of the action and a link to start that action.  You may see one or more of these links depending on the status of your case.  Possible actions you may see are:

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Redetermination Due

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This function is only available in casehead accounts.

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This section tells you when your next redetermination is due and the method it will be done – Online, Paper, Face-to-Face, or Phone.

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If your redetermination method is Online or Paper, it will contain a Change link to change the method. You cannot change Face-to-face or Phone redeterminations in NH EASY.

 

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Go Green!: We encourage you to go green and not receive paper notices. If you have not opted to go green, you will see this section.

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This function is only available in casehead accounts.

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Selecting Get Your Notices Online will take you directly to the Contact Information page.  There you can give us information about your e-mail address and opt to go green.

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If you take this option and we have letters or notices for you, we will send you an e-mail directing you to go to your NH EASY account.  There you can read the notices.  These notices will be stored here for up to 12 months.

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If you take this option, we will also email you reminders about upcoming appointments, your redetermination, or health plan enrollment windows, as they apply to your case.
 

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Text Message Notifications: If you have not opted in to Text Message Notifications or have not yet entered the verification code to confirm your cell number, you will see this section.

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This function is only available in casehead accounts.

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Selecting Get Text Message Notifications will take you directly to the Contact Information page.  There you can give us information about your cell number and opt to receive text messages.

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Selecting Enter Verification Code will take you directly to the Contact Information page.  There you can enter the code that you received on your cell number after opting in to text messages.  Entering this code confirms that your cell phone is successfully receiving messages from us.

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If you take this option and have gone green, we will send you a text message when notices are posted to your account. You can then login to NH EASY to read the notices.

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If you take this option and have not gone green, you will only receive text messages to remind you about upcoming appointments, your redetermination, or health plan enrollment windows, as they apply to your case.  You will also receive broadcast messages that are sent to everyone.

NOTE: We will only send text messages about notices at 8AM Monday through Saturday and broadcast messages during business hours. We will not send any text messages on state observed holidays.

 

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View/Reschedule Appointments:

 

o If you have an upcoming appointment, this will tell you when it is.

 

 

 

 

 

 

 

    • If you are Scheduled for a Video Interview, you will only be able to launch the appointment from 10 minutes prior to the appointment through 15 minutes past the designated start time. Launching the interview outside of these times will result in an error message.

    • Video Interviews are conducted using Microsoft Teams. If you are using a mobile device, the Microsoft Teams app is required.

o Sometimes you may have multiple appointments for yourself or someone else in your case.  Selecting View/Reschedule Appointments will take you to a list of all upcoming appointments for any individual in your case and allow you to reschedule certain appointments online.

 

 • The link will open a list which will show the Date and Time of the appointment, the Type of appointment (such as Initial Phone Interview, Redetermination, etc.), who the appointment is for, and the Location of the appointment (phone interviews say “We will call you”) and what reschedule options are available.

 

 

 

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Upload Proofs:

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This function is only available in casehead accounts.

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There will be a link to the page where you can upload documents.  These would include proofs for your case.

 

 

The next section contains boxes and buttons located between the green horizontal lines.  They help you take certain actions on your case.  These actions include adding benefits, reporting changes, managing your health plans, and more.  You will not see all of these boxes at the same time, just the ones that apply to the circumstances of your case.  The possible boxes you will see are described below:

 

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Add Benefits: This section allows you to request other types of assistance.  For example, if you are open for SNAP benefits and want to add medical coverage, you would use this function.

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You will see this section only if you have an open case and it is not time for your redetermination.  If it is your redetermination time, you can add new benefits at the same time as you do your redetermination.

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To apply, select the Add Benefits button.

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If you have started an application, but not completed it, the button will say Resume.  When you select this button, you will be brought back to where you left off.  You must submit your application by the end of the day or it will be deleted.

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If you have started an application, but do not wish to complete it, you may select Cancel.
 

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Redetermination:  This section allows you to complete your redetermination.

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You will only see this section if you have an open case and your redetermination is due in the past month, this month or next month

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To complete you redetermination, select the Redetermination button.

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If you have started your redetermination, but not completed it, the button will say Resume. When you select this button, you will be brought back to where you left off. You must submit your redetermination by the end of the day or it will be deleted.

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If you have started your redetermination, but do not wish to complete it, you may select Cancel.

 

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Reapply: This section allows you to reapply for benefits.

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You will see this section only if you have a closed case.

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To reapply, select the Reapply button.

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If you have started an application, but not completed it, the button will say Resume. When you select this button, you will be brought back to where you left off. You must submit your application by the end of the day or it will be deleted.

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If you have started an application, but do not wish to complete it, you may select Cancel.

 

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Report Changes: This section allows you to report changes in your household if you are the casehead.

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You will see this section only if you have an open case.

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To report changes, select the Report Changes button.

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If you have started a change report, but not completed it, the button will say Resume. When you select this button, you will be brought back to where you left off. You must submit your change report by the end of the day or it will be deleted.

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If you have started a change report, but do not wish to complete it, you may select Cancel.

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You cannot use this section to add new types of benefits.  If you need to do this, even if you have other changes to report, use the Add Benefits or Redetermination sections.

 

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Manage Your Health Plans: This section allows you to manage your health and benefit plans.

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You will see this section only if one or more of the members of your account has a health or benefit plan.

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Select the Health Plans button to manage the health and benefit plan information for the members of your case.
 

If you have submitted an application using one of the choices above, you will sometimes see this section replaced with the message “We are working on processing your information.  Please check back later.”  After we have finished working on your application, you will then see one of the choices above again.

 

Benefits Summary

This section is only available in casehead accounts and shows a summary of the status of each benefit program for each person in your case.  If you put your cursor over the icon, the status will show as a word.

 

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Green Check Mark Icon – means the individual is currently open for the program.

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Red circle with a slash Icon – means the person is either currently closed or denied for the program

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Yellow Clock Icon – means you are pending an eligibility decision or sometimes, under medical coverage, it means you have not met your deductible (spenddown)

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Gray Circle with an X Icon – means you have never applied for the program

 

 

You can select the View More Benefits Details button to go to the Benefits page.  There you can get more detailed information about your benefits.

 

Issuance Summary

This section appears after the green horizontal line below the Benefits Summary section and only shows if someone in your case is open for cash and/or SNAP benefits.  This section tells you when the next expected issuance is and the benefit amount that is anticipated.

 

 

Closed Case

 

 

1.

You will see a special message in the first section letting you know that your case is closed.  You will also see orange text that is a link to view your notices to see the reason that your case closed.

2.

If you wish to reapply for benefits, you may do so by selecting the orange Reapply button.

3.

In the Benefits Summary section you can see each person in your case.  If they have ever been open for a program, you will see a red circle with a slash through it to indicate that they are currently closed.  You can select the View More Benefits Details button to go to the Benefits page.  There you can get more detailed information about the benefits, including the dates each individual was open.

 

Incomplete Application

 

You will see this section only if you have started an application, but did not submit it.  To complete the application, simply select the orange Continue Application button.  You cannot take any other actions in your NH EASY account until you submit the application.

 

Application Pending

 

You will see this section when you have submitted an application, and we are working on it.  As soon as the application has been acted upon, you will be able to do the other actions for open or closed cases described above.  You will, however be able to Upload Proofs from the Documents choice in the Navigation menu (see the top of this page).

 

News & Updates

This section provides you with news and updates that could be important to you.  The blue text indicates links that will either launch you to a specific web site or a .pdf  to read more information about a particular topic.